Effective Date: 10/June/2025
At Brighters Detergents, customer satisfaction is our top priority. We have created this Refund & Returns Policy to ensure transparency and trust when dealing with product purchases, returns, and service cancellations. This policy reflects both customer and client interests, including important details on transaction costs in case of a refund.
Refunds are issued only for eligible products/services as defined under this policy and in accordance with the terms of purchase.
Customers may return eligible products within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging.
All returns must be approved in writing via email at info@brightersdetergents.co.ke before being shipped back.
The customer is responsible for return shipping costs unless the return is due to a defective or wrong item shipped.
All returned items will be inspected upon receipt. Refunds will only be processed if items pass inspection.
Refunds will be processed within 7–14 business days from the date we receive the returned item.
Refunds are issued through the original method of payment or via MPESA/Bank Transfer for cash purchases.
Installation or on-site service fees are non-refundable once the service has been rendered.
Orders may be cancelled without penalty if the request is made within 24 hours of placing the order and before dispatch.
Cancellations for booked services (like solar installation) must be made at least 48 hours in advance for eligibility for partial refund.
If you receive a damaged or defective product, notify us within 48 hours of delivery with photographic evidence to qualify for a replacement or refund.
If you receive the wrong item, we will arrange a return at our cost and send the correct item as soon as possible.
Items covered under warranty may be returned or exchanged if the fault is due to a manufacturing defect.
We offer product exchanges for defective items or wrong products delivered, subject to stock availability.
A restocking fee of 10% may apply to returns not due to error or defect. Transaction costs such as payment gateway or processing fees may also be deducted from the total refundable amount.
Special conditions apply for commercial orders and bulk purchases. These are non-refundable unless otherwise stated in the agreement.
All authorized returns must be shipped to our designated warehouse address, provided upon approval of the return.
If a dispute arises regarding refunds or returns, both parties agree to attempt resolution through customer service before pursuing legal remedies.
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated date.
Customers may receive automated email notifications related to order status, returns, or refunds. You may choose to unsubscribe from non-essential communication at any time via the unsubscribe link provided in each email.
Intrasolar Limited
Email: info@brightersdetergents.co.ke
Phone: 254 705 022 166
Website: https://brightersdetergents.co.ke